Title: Overnight Auditor
Department: Operations
Reports to: Customer Care Supervisor
Job Summary
Our Overnight Auditors provide support to our operations team with retrieval and resolution of hotel folios. Overnight Auditors also assist our customers with other hotel booking and extension requests.
Essential Job Functions:
- Call hotels to request folios for checkouts and partials daily
- Call hotels for resolution on customer problems
- Work with Billing Specialist to resolve problem folios
- Organize folios received and problem folios tickets
- Assist the Housing Coordinators with hotel extensions
- Assist with booking hotel stays
Minimum Requirements:
- High School diploma or GED. BA degree preferred
- Hospitality industry experience preferred
- Strong math skills, attention to detail and research skills
- Possess excellent communication, grammar, and phone skills
- Ability to work independently, show initiative and meet deadlines
- Strong computer skills including Microsoft Word and Excel
- Minimum of two (2) years of general office experience
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Sedgwick’s temporary housing division is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Sedgwick’s temporary housing division is an LGBT Certified Enterprise.